Resolve customer complaints within the prescribed time frame. Implement a high standard of customer focus within the region and create a Wow customer experience
High standard of communication in the form of telephone and email etiquettes to be maintained
Instant Communication to customer and regular follow-ups with customer and supporting departments to ensure the complaints are closed
Collate information /data on customer complaint and Customer Behavioral pattern
Generate daily report. Co-Ordinate with CSD Manager & city heads for recurring complaints, checking the line for visibility
Following up with big ticket customer to upgrade the sale.
To make case study and draw learnings which can be shared to reduce repetition of errors.
Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
Monitor and handle customer complaints and take corrective action in line with Company Policy
Prepare and review periodic reports
Salary: Not Disclosed by Recruiter
Industry: Retail / Wholesale
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time