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Customer Service Associate

1 - 3 YearsBengaluru

Posted: 54 days ago

Job Description

Customer Focus
Resolve customer complaints within the prescribed time frame. Implement a high standard of customer focus within the region and create a Wow customer experience
High standard of communication in the form of telephone and email etiquettes to be maintained
Instant Communication to customer and regular follow-ups with customer and supporting departments to ensure the complaints are closed
Collate information /data on customer complaint and Customer Behavioral pattern
Generate daily report. Co-Ordinate with CSD Manager & city heads for recurring complaints, checking the line for visibility
Following up with big ticket customer to upgrade the sale.
To make case study and draw learnings which can be shared to reduce repetition of errors.
Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
Monitor and handle customer complaints and take corrective action in line with Company Policy
Prepare and review periodic reports

Salary: Not Disclosed by Recruiter
Industry: Retail / Wholesale
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

Company Profile

Lifestyle International Pvt. Ltd.
The Landmark Group, founded in 1973 with a single store in Bahrain, has grown into one of the largest retail conglomerates in the Middle East and is expanding rapidly in India. The Group currently operates over 900 stores encompassing a retail presence of over 13.4 million square feet across 15 countries and employs around 31,000 employees world over. In addition to retail sector, the Group has also diversified into leisure, food, hotels and electronics and has created a comprehensive infrastructure including its own logistics and distribution division, to support its retail operations and other businesses. In 1999, Landmark Group entered India, to revolutionize retailing in the country with the introduction of Lifestyle stores. Landmark Group has launched several of its core retail concepts in the country including Lifestyle (Large format departmental stores), Home Center bt Lifestyle (Home Improvement stores), Splash(Hi-street fashion), Bossini (International apparel brand), Max (Value fashion chain), Spar Hypermarkets, Fun city (Fun & Entertainment Centers).
View Contact Details+
Contact Details

Recruiter Name:Sakshi Mishra

Contact Company:Lifestyle International Pvt. Ltd.